Refund policy
We want you to feel confident shopping with COCOMII. If something is not right, we are here to help make the return process as simple as possible.
Return Window
You have 30 days from the date of delivery to request a return.
Return Requirements
To be eligible for a return, items must be:
- unused and free of damage
- in their original packaging
- accompanied by proof of purchase, such as your order number
How to Start a Return
Email us at [email protected] or use our contact form, and include your order number and a short note about what went wrong. Please do not send anything back before you hear from us, as returns received without prior authorization cannot be processed.
Once your return is approved, we will email you a return authorization along with the return address and instructions.
Who Pays for Return Shipping
If the item arrived damaged, defective, or was not what you ordered, we cover return shipping and send you a prepaid label.
Your original order shipped free, so there is no outbound shipping charge to refund.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, contact us within 30 days of delivery with a photo of the item and the packaging. We will send a replacement or a full refund, whichever you prefer, and we will cover the return shipping.
Non-Returnable Items
The following are not eligible for return:
- gift cards
- items clearly marked as final sale on the product page at the time of purchase
Items bought with a discount code are returnable on the same terms as any other order. If a discount applied across several items and you return only part of the order, the refund reflects the actual amount paid for the returned items.
Exchanges
The fastest way to get a different item is to place a new order for the one you want and return the original. Once we receive and approve the return, we refund it in full.
Refunds
We inspect returns as soon as they arrive and issue approved refunds within 5 business days to your original payment method. Your bank or card issuer usually takes another 3 to 10 business days to post the credit, and that part is outside our control.
We do not charge restocking fees.
Cancelling an Order
Orders move to our fulfillment center quickly. If you need to cancel, email us right away and we will stop the order if it has not shipped. If it has already shipped, treat it as a return once it arrives.
Questions
Email [email protected] or use our contact form and we will get back to you within 1 business day.
Thank you for choosing COCOMII.
