Refund policy

 

 

We want you to feel confident shopping with COCOMII. If something is not right, we are here to help make the return process as simple as possible.

Return Window

You have 30 days from the date of delivery to request a return.

Return Requirements

To be eligible for a return, items must be:

  • unused
  • in their original packaging
  • with tags attached
  • accompanied by proof of purchase

How to Start a Return

To begin a return, please contact us using our contact form and include your order details.

If your return is approved, we will send you instructions for returning your package.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us as soon as possible so we can make it right.

Non-Returnable Items

The following items are not eligible for return:

  • custom or personalized items
  • sale items
  • gift cards

Exchanges

If you would like a different item, please return your original purchase and place a new order once your return is approved.

Refunds

Once your return is received and inspected, your refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Questions

If you have any questions, please reach out through our contact form.

Thank you for choosing COCOMII.