Shipping policy

 

 

Fast, free, reliable shipping on every order.

We know you are excited to receive your COCOMII case, and we work hard to get every order out quickly and smoothly.

Order Processing

All in-stock orders ship within 1 business day. Orders placed after 7:00 PM Pacific, on weekends, or on holidays will ship the next business day.

Delivery Options

Express
Usually arrives in 1 to 3 business days after your order ships

Delivery estimates are business days and do not include weekends or holidays. They start from the day the order ships, not the day it is placed.

Free Shipping

Free Express Shipping on every order, with no minimum. It is our way of saying thank you for choosing COCOMII.

Where We Ship

We ship within the United States only, including PO boxes and APO, FPO, and DPO addresses. If you are outside the U.S., we hope to expand in the future.

Tracking

As soon as your order ships, you will receive a tracking email so you can follow your delivery every step of the way. If your tracking has not updated for several business days, email us and we will look into it.

Multiple Packages

Larger orders sometimes ship in more than one package and can arrive on different days. Each package gets its own tracking number.

Pre-Orders and Back-Orders

If your order includes a pre-order or back-ordered item, it will ship once all items are in stock. If you would like your in-stock items sooner, we recommend placing separate orders.

Address Accuracy

Please double-check your shipping address at checkout. We cannot change an address once an order has shipped. If a package is returned to us as undeliverable because of an incorrect or incomplete address, we will reship it once you confirm the correct address, or refund the order minus the cost of the return.

Lost, Stolen, or Damaged Packages

If tracking shows your package as delivered but you cannot find it, check with everyone at the address and with your local carrier first, since packages are often marked delivered a day early. If it still does not turn up within 3 business days, email us and we will make it right. If your package arrives damaged, send us a photo and we will replace it.

A Few Things to Keep in Mind

While we do our best to deliver quickly, delays can occasionally happen due to weather, holidays, or carrier issues. Delivery estimates are not guarantees.

If you have any questions about your order, email [email protected] and our team is always happy to help.